Delivery & Returns

UK Shipping

It is completely free!

DELIVERY TIME

The watches are ready for dispatch from our London Studio. Delivery will be 1-2 days from when you place your order using Royal Mail SPECIAL DELIVERY.

You will be sent a tracking reference as soon as the parcel has been sent so that you can follow its journey.


REST OF THE WORLD Shipping

It is completely free!

DELIVERY TIME

The watches are ready for immediate dispatch in our London Studio. Delivery will be 4-5 days from when you place your order using PARCELFORCE - INTERNATIONAL TRACKED & SIGNED FOR.

You will be sent a tracking reference as soon as the parcel has been sent so that you can follow its journey.


RETURNS

CAN I RETURN MY WATCH IF I CHANGE MY MIND?

We love our watches and definitely hope you will too. However, in the event you do want to make a return there’s a few things we’ll need you to do:

Up to 28 days
We offer refunds for any watch returned before 28 days in a new, sales-ready condition with all of the original packaging and protection. Your 28 days begins from the date of successful delivery and run up to the day we receive the item back. We will refund you the cost of the item(s), but you will need to pay for the cost of the item to be sent back to us.

After 28 days
We offer store credit for any watch returned after 28 days in a new, sales-ready condition with all of the original packaging and protection. Your 28 day begins from the date of successful delivery and run up to the day we receive the item back. We will refund you the cost of the item(s), but you will need to pay for the cost of the item to be sent back to us.


CAN I RETURN MY WATCH IF IT’S FAULTY OR DAMAGED? HOW ABOUT IF IT’S THE WRONG ITEM?

Of course!

Each of our watches goes through a rigorous quality check, but accidents can happen. We recommend you check over your watch as soon as it arrives to ensure it’s in the expected condition (and the right one) and if there’s any problems let us know within 14 days of receiving the item. Don’t worry, we’ll also refund your return postage as well as send you a replacement as quickly as possible!

HOW DO I RETURN MY WATCH?

Contact us at help@freedomtoexist.com, and we will provide you with a returns address.

 

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