FAQ



Payment Methods

WHAT PAYMENT METHODS CAN I USE?
We accept Paypal, Apple Pay, Google Pay, Shopify Pay, Amazon Pay, Visa, Mastercard and Amex. Our payments are processed by Stripe.

For Apple Pay, you will need to be using the latest version of IOS & Safari on your iPhone/Ipad or MacOS Sierra & Safari on your Mac. An Apple Pay button will appear at checkout.

THE PRICE IS IN £, CAN I BUY IF I AM NOT IN THE UK?
Yes! - Even though we are a London based company, we wanted to ensure we could also provide for our international customers. The price is in pounds, and when your payment is processed, you will be debited the equivalent in your local currency.

CENA JEST W FUNTACH BRYTYJSKICH, CZY MOGE KUPIC PRODUKT NIE MIESZKAJAC W UK , UZYWAJAC INNEJ WALUTY?
Tak! Pomimo to że nasza siedziba znajduje się w Londynie, chcemy również obsługiwać klientów z zagranicy. Cena jest w funtch, jednak kiedy tranzakacja jest dokonywana z konta będzie ściągnięta równorzędność twojej lokalnej waluty. Cena jest w granicy 170Euro/740PLN Dostawa za granice potrwa okolo 2 -3 dni i jest wliczona w koszt produktu.

Der Preis ist in £. Kann ich auch kaufen, falls ich nicht in Grossbritannien bin?
Ja! Obwohl unser Firmensitz in London ist, können wir auch unsere internationalen Kunden bedienen. Der Preis ist in GBP. Beim Zahlungsvorgang wird der Betrag in die lokale Währung umgerechnet. Der Preis ist etwa 170 Euro. Der internationale Versand ist kostenlos, kann online verfolgt werden und dauert etwa 2-3 Tage.

Le prix est en £. Est-ce que je peux acheter en dehors de la Grande Bretagne?
Oui! Notre entreprise est située à Londres, mais nous pouvons desservir nos clients internationaux. Le prix est en Livres Sterling. Quand le payement est effectué, la somme sera converti en devise locale. Le prix est environ 170 Euros. La livraison internationale est gratuite, peut être suivi en ligne et dure environ 2-3 jours.

Il prezzo è in £. Posso comprare al di fuori dell'Inghilterra?
Si! La nostra azienda è situata a Londra, pero possiamo servire i nostri clienti internazionali. Il prezzo è indicato in sterline. Quando viene effettuato il pagamento avviene la conversione in valuta locale. Il prezzo è circa 170 euro. La spedizione internazionale è gratuita, può essere seguita online e dura circa 2-3 giorni. 



Delivery

PRICE
FREE in the UK, and FREE for anywhere in the WORLD. 

DELIVERY TIME - UK
The watches are ready for dispatch from our London Studio.

Delivery will be 1-2 days from when you place your order using ROYAL MAIL - SPECIAL DELIVERY.  You will be sent a tracking reference as soon as the parcel has been sent so that you can follow its progress. The parcel is also fully insured.

DELIVERY TIME - REST OF THE WORLD
The watches are ready for dispatch in our London Studio.

Delivery will be 4-5 days from when you place your order using PARCELFORCE - INTERNATIONAL TRACKED & SIGNED. You will be sent a tracking reference as soon as the parcel has been sent so that you can follow its progress. The parcel is also fully insured.

 



Customisation

CAN I SWAP STRAPS, OR BUY A STRAP IN A DIFFERENT SIZE OR COLOUR?
During the first phases of Freedom To Exist, we won’t be able to offer any customisations or sell straps separately. We are in the process of developing a complete range of straps that are interchangeable with all of the FTE watches. We encourage you to pick your favourite watch, sign up to our newsletter and we’ll let you know as soon as we have straps available.



Technical Specs & Materials

BATTERY
First of all, you’ll need to remove the pin from the crown to activate the battery. Once you’ve done that, you should have between three and four years of power (depending on how hot or cold it is where you are). Once your battery is finished, you’ll be able to get it replaced in any reputable watch repair shop for only a few pounds/dollars. We use silver oxide cell batteries (otherwise known as a standard button cell).

MECHANISM
We selected the Swiss-made Ronda 763.3 mechanism for our timepieces, due to their accuracy, high quality and reliability.

STRAP
All of our straps use genuine, premium leather. We spent a lot of time choosing the correct colours and textures for every strap, to ensure that they perfectly complement each watch. Our Tan Leather is italian, and in our specification below you can see the closest Pantone reference for each strap. We also apply a TEX 5 Nano technology solution to the strap to make it more hard wearing and robust.

STRAP Length - 30 Edition
Caters for the 153mm to 203mm wrist.

STRAP Length - 40 Edition
Caters for the 163mm to 213mm wrist.

WATCH LENS
We use a domed hardened mineral crystal on our watches. It is robust and resistant to scratches and normal wear and tear, but as with anything special, it should be used with care.

CASE
All of our cases are made from hardwearing 316L Stainless Steel, designed to stand up to daily use. You can find specific specs for each watch on the product page.

SILVER WATCH
The silver FTE case uses quality 316L Stainless Steel and are non-plated. They are brushed and polished as part of the production process.

ROSE GOLD/GOLD/GUN METAL
The rose gold and gold FTE case uses ion plating - the most advanced surface finishing processes in the trade. Ion plating is up to eight times more durable and wear resistant and frankly it looks the best too.

WATER RESISTANCE
Our watches are classified as ‘water resistant 3ATM’ - which means they’re suitable for everyday use and are splash and rain resistant, but shouldn’t come into direct contact with water (which means no showering, washing up and definitely no swimming). You can find the water resistance rating on the back of the case too. Of course, natural ageing as well as wear and tear can impact the watch’s water resistance, and any resistance rating is for the case only - you should avoid getting the leather strap wet if possible.

DIMENSIONS
Our full size guide can be found - HERE

30 Edition

30 Edition - Freedom To Exist - Minimal Watch
40 Edition

40 Edition - Freedom To Exist - Large Unisex Minimalist Watch

ALLERGIES
Leather allergies

Our straps are made using genuine leather and are chromium-tanned so can, on rare occasions, cause a reaction for people with a sensitivity. We advise you to check with a doctor before purchase if you have a sensitivity to leather or chromium-tanned products.

Nickel allergies
All of our watch cases and fastenings may contain trace amount of nickel. We advise you to check with a doctor before purchase if you’ve experienced sensitivity in the past or have an allergic reaction to metals.



Care Guide

CASE & BUCKLE
As with any watch or metallic/leather wrist worn product, the warranty does not cover the accidental application of cosmetics/tanning agents/perfumes or any other chemicals. These will cause the discolouration of any metallic or leather surface that they make contact with.

LEATHER STRAP
As with any leather product (like shoes) when you first wear your new fte watch, the strap will start off firm but will become more supple within a couple of days of use, and will mould to your wrist shape.

We would recommend trying one looser hole should you find any discomfort during the first few days of use.

As with any light coloured garment or accessory, our lighter coloured leather straps may over time naturally patina, just like a loved pair of shoes or favourite sofa.



Placing Your Order
HOW DO I PLACE AN ORDER?
To place an order you choose the item that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information as well as pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

WHERE CAN I ENTER MY DISCOUNT CODE?
If you have a discount, it can be added during the checkout process. The discount will immediately be discounted from the total sum when applying the coupon. Please note you’ll only be able to use one discount code per order and the usual T&Cs apply. 

WAS MY ORDER SUCCESSFUL?
There’s a few ways you can tell - firstly you should have a confirmation email to the address you provided when you ordered and secondly, as with most retailers, the general rule of thumb is: if we’ve taken the money from your account, then your order has been successful.

If you have any doubts or haven’t received your confirmation email, don’t hesitate to let us know, contact us at hello@freedomtoexist.com.



Watch Setup
HOW DO I CHANGE THE TIME?
It’s easy - pull the crown out, twist until you get to the right time and then push the crown back in. We include an instruction guide within the box when you open your package.

HOW DO I START OR CHANGE THE BATTERY?
First of all, you’ll need to remove the pin from the crown to activate the battery. Once you’ve done that, you should have between two and four years of power (depending on how hot or cold it is where you are). Once your battery is finished, you’ll be able to get it replaced in any reputable watch repair shop. We use silver oxide cell batteries (otherwise known as a standard button cell).


RETURNS POLICY

CAN I RETURN MY WATCH IF I CHANGE MY MIND?
We love our watches and definitely hope you will too. However, in the event you do want to make a return there’s a few things we’ll need you to do:

Up to 30 days We offer refunds for any watch returned before 30 days in a new, sales-ready condition with all of the original packaging and protection. Your 30 days begins from the date of successful delivery and run up to the day we receive the item back. We will refund you the cost of the item(s), but you will need to pay for the cost of the item to be sent back to us.

After 30 days We offer store credit for any watch returned after 30 days in a new, sales-ready condition with all of the original packaging and protection. Your 30th days begin from the date of successful delivery and run up to the day we receive the item back. We will refund you the cost of the item(s), but you will need to pay for the cost of the item to be sent back to us.

CAN I RETURN MY WATCH IF IT’S FAULTY OR DAMAGED? HOW ABOUT IF IT’S THE WRONG ITEM?
Of course! Each of our watches goes through a rigorous quality check, but accidents can happen. We recommend you check over your watch as soon as it arrives to ensure it’s in the expected condition (and the right one) and if there’s any problems let us know within 14 days of receiving the item. Don’t worry, we’ll also refund your return postage as well as send you a replacement as quickly as possible!

HOW DO I RETURN MY WATCH?
Contact us at help@freedomtoexist.com with your order reference and we will provide you with a returns address. 



Warranty & Repair
WHERE CAN A FREEDOM TO EXIST WATCH BE SERVICED OR REPAIRED?
Most high-quality local watch repair shops will be able to carry out most repairs on your watch, however you can always get in touch with us and we'll do our best to help out.

WHAT DOES MY WARRANTY COVER?
Your Freedom To Exist watch is warranted by Freedom To Exist for a period of two years from the original date of purchase under the terms and conditions of this warranty. The Freedom To Exist warranty covers materials and manufacturing defects. The warranty comes into effect if you have a copy of the receipt, this is required for proof of purchase.

WHAT IS A WARRANTY ISSUE AND WHAT IS NOT?
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal) and the strap. Anything other than the parts listed above are not covered by this warranty.

Note that repair/replacements will be charged in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc). Failure or damage caused by unjustifiable repair or modification. Failure or damage caused by fire or water, or a natural disaster such as an earthquake. Aesthetic changes that occur during normal wear and tear and ageing (minor scratches, etc.) on the case and/or crystal. The colour on the watchband and peeling of the plating. In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten. If the warranty is not submitted along with the watch. Battery replacement will be charged even during the warranty term. The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available. This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

VISIT A LOCAL WATCHMAKER FOR WARRANTY ISSUES
Our recommendation is that you visit a local watchmaker or jeweller and let them look at the damage and if they feel this is a warranty matter contact us for more information on how to proceed


PRIVACY POLICY
The Freedom To Exist understand that your privacy is important to you and that you care about how your personal data is used and shared online, and it's important to us too. We respect and value the privacy of everyone who visits this website www.freedomtoexist.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law. 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

From time to time we may need to change this policy and will do so by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th May 2018.

Information About Us

Our Site is operated by Freedom To Exist, a limited company registered in England under company number 9332334, whose registered address is 61 Praed Street, London, W2 1NS.

Our website is powered by Shopify. To read more on the Shopify GDPR policy and how data is collected and used click here

What information does Freedom To Exist collect? 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.freedomtoexist.com.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns through mailchimp (policy details) / facebook (policy details) / instagram and other social media platforms)

How we use your data: 

Providing and managing your access to Our Site;

Personalising and tailoring your experience on Our Site;

Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you); 

Personalising and tailoring our products and services for you;

Replying to emails from you;

Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time through the link at the bottom of every email);

How long do we keep your data?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Sharing your data.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We share your Personal Information with third parties only relevant to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use a third party application on our website, to generate mailing lists and social media links. These policys can be requested for further reading also. We provide shipping details such as addresses and phone numbers to our distribution centre who will use it to fulfil the shipping via MyHermes or RoyalMail when sending your order(s).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Storing your personal data

In operating our business via Freedom To Exist's website, your data is processed by our staff in the UK.  We do not provide our own IT servers.  However third party shall have access to your personal data unless the law allows them to do so. 

Obviously we do our utmost to ensure that our server hosts are secure and fully accredited.  Unfortunately, we cannot be responsible for any illegal breaches that may occur.

Storage of payment details

We do not store credit card details nor do we share customer details with any 3rd parties.

Third party links

On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

Your rights - How you can opt-out, remove or modify information you have provided to us

To modify your e-mail newsletter subscription, please click on the “unsubscribe” link at the bottom of our newsletter.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. To completely remove your account, please email us and we will delete it for you. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Contacting us

Address: Freedom To Exist, Office 20, 61 Praed Street, London, W2 1NS

Email: hello@freedomtoexist.com

Your consent

By using our site, you consent to our privacy policy

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