terms of service
last updated: June 15th 2026
these terms govern the services provided by freedom to exist ltd ("we", "us", "our"), a company registered in england and wales under company number 09332334 registered office 31 Sixth Avenue, W10 4HB. by purchasing a sample analysis or an audit, you ("you", "the client") agree to these terms.
1. what we do
we provide data and sales analysis services for ecommerce stores. our services are:
- sample analysis - a paid, bespoke data report covering headline figures from a scoped window of your store's data, delivered as a pdf.
- bronze, silver and gold audits - more detailed bespoke reports, each covering the scope set out on the relevant product page at the time of purchase.
each report is prepared by hand and is specific to the data you provide. the product page in effect at the time of your order describes what that service includes.
2. ordering and payment
prices are shown on each product page and are in pounds sterling. payment is taken in full at the point of order through our checkout. we begin work once payment has cleared and you have supplied the data we need.
3. the sample analysis credit
if you purchase a sample analysis and then book any audit, the £49 you paid for the sample is credited in full against the price of that audit. the credit applies once per sample analysis purchased and has no cash value if you do not proceed to an audit.
4. what we need from you
to carry out your report we need an export of your store's order data, supplied in the format we request. you are responsible for ensuring you are entitled to share that data with us (see our privacy policy and any data processing agreement between us). we confirm the scope of your report within one working day of receiving your data.
5. turnaround
we aim to deliver:
- sample analysis: within three working days of receiving your data and confirming scope
- audits: within the timeframe stated on the product page or agreed with you
these are targets, not guarantees. if we expect a delay we will tell you. delays caused by incomplete or late data from you do not count toward our turnaround.
6. refunds and cancellation
because each report is prepared by hand and is specific to your data:
- before we begin work, you may cancel and receive a full refund.
- once we have begun work, the order is non-refundable, as the work is bespoke and cannot be resold or reused.
"begun work" means the point at which we start analysing your data after confirming scope.
7. what our reports are - and aren't
our reports are analysis and recommendations based on the data you provide. they are not a guarantee of any particular financial result, sales uplift or outcome. decisions you make on the basis of a report are yours, and results depend on factors outside our control, including how recommendations are implemented and wider market conditions.
we rely on the accuracy and completeness of the data you supply. we are not responsible for conclusions affected by data that is incomplete, inaccurate or misrepresented.
8. your responsibilities
you agree to:
- provide accurate data and information
- have the right to share any data you send us
- use our reports for your own business purposes and not resell or redistribute them as a standalone product
9. intellectual property
the methods, templates, formats and presentation we use to produce reports remain ours. the report we deliver to you, and the findings within it about your store, are yours to use within your business. you may not copy our report formats or methodology to provide similar services to others.
10. confidentiality
we treat the data and information you share with us as confidential and use it only to produce and support your report. how we handle personal data is set out in our privacy policy. you agree to treat any non-public information about our methods as confidential.
11. limitation of liability
subject to the paragraph below, our total liability to you in connection with any order is limited to the amount you paid for that order. we are not liable for indirect or consequential losses, including lost profits or lost revenue.
nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
12. changes to these terms
we may update these terms from time to time. the version in effect when you place an order applies to that order.
13. governing law
these terms are governed by the laws of england and wales and subject to the courts of england and wales.
14. contact
hello@freedomtoexist.com. freedom to exist ltd, 31 Sixth Avenue, W10 4HB